Refund policy

RETURN AND REFUND POLICY

Order cancellations
You have 2 hours after placing your order to cancel it. Email us at
support@treecharm.store with your order number and we'll cancel it and
issue a full refund. After 2 hours, your order has already been sent to
our fulfillment team and can no longer be cancelled.

Shipping address
Please double-check your shipping address at checkout. If a package is
undeliverable or lost because an incorrect or incomplete address was
entered at checkout, we cannot offer a refund or a replacement.

Returns
Because these are seasonal decorative lighting products, we can only
accept a return if the package is unopened and still sealed in its
original condition. Once the box has been opened or the product has been
handled or installed, it is no longer eligible for return.

To request a return, email us within 14 days of delivery with your order
number. We'll send you return instructions. Refunds are issued to your
original payment method within 5-10 business days after we receive and
inspect the item.

Defective or not working
If your lights arrive damaged or don't work, we'll take care of it at no
cost to you. Email us within 14 days of delivery with your order number
and a short video or photos showing the issue, and choose either a free
replacement or a full refund. You keep the original item; no return
shipping is required.

Questions
Email support@treecharm.store and we'll get back to you within 24 hours.